Masks Can Help Stop the Spread of Covid-19

FAQs

SUPPORT


Customer Service Email: info@toptradeinc.com


ORDER

How secure is my personal information?
https://usafacemasksforall.com/ adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

SHIPPING

Do you ship internationally?

Yes! .

What shipping carriers do you use?

We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 2 to 7 business days depending on your location and our inventory availability. We have products for immediate delivery. Immediate delivery is usually coming from our Texas location. We also have shipping locations in California, New Jersey and in some cases will come from Asia.

 

United States, Canada, United Kingdom, Australia, and New Zealand: 7-15 business days.


DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.

RETURNS

What is your return policy?


You are fully covered and protected by our 14-day return policy for items that are defective. Due to the nature of the pandemic and the use of Face Masks which are exposed to bodily areas prone for this virus, we cannot accept returns on any face masks for everyone's safety.


What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 7 days of receiving your item, and we will review your product and create a case under your name, once we determine that your case is legitimate, we’ll send you a replacement. Your originally purchased masks will be destroyed in order to avoid contamination issues.